Refund policy

At Velmiqor, we maintain strict quality control to ensure every fragrance reaches you in perfect condition. Due to the nature of our products, we follow a strict no-return policy.

🚫 No Returns on Opened Products

For hygiene and safety reasons:

• We do not accept returns or exchanges on perfumes once the box has been opened.
• Products with broken seals, opened packaging, or used bottles are strictly non-returnable.
• Fragrance preference (liking/disliking the smell) is not a valid reason for return.

✅ Return Allowed (Only If Unopened – Within 24 Hours)

A return request will be accepted only if:

• The product box is completely sealed and unopened
• The seal is intact and not tampered
• The return request is made within 24 hours of delivery

To request a return:

• Email us at [your email]
• Include your order number
• Attach clear photos of the sealed box

After verification, we will approve the return.

📦 Damaged / Wrong Product

If you receive:

• A damaged item
• A leaking bottle
• A wrong product

You must contact us within 24 hours of delivery with:

• Photos of the packaging and product

After verification, we will provide:

• Replacement OR
• Refund (if replacement not available)

💳 Refund Policy

• Refunds are processed within 5–7 business days after approval.
• Refund will be credited to the original payment method.
• COD refunds require valid bank details.
• Shipping charges are non-refundable.

❌ Order Cancellation

• Orders can only be cancelled before dispatch.
• Once shipped, cancellation is not allowed.